FAQs. General Information
What are your payment methods?
We currently accept payment through Paypal. We are still setting up other payment methods. Any additional changes of new payment methods will be updated here.
When can I receive my products?
Our standard delivery is 6-8 working days. We use the Fulfillment by Amazon (FBA). Your product will be sent to you from the nearest Amazon warehouse.
Do you have a physical location?
No, Tidie Inc. is an e-commerce store. All transactions are made online.
How can I cancel my orders?
Please contact our customer service as soon as possible: firstname.lastname@example.org
I have emailed you with an inquiry but have not received a reply.
Our customer services reply to your enquiry within 48 hours. In the event you do not receive a reply within such time, please check you spam mail or add us to your exclusion list and email us again.
I have placed my order, but I noticed the address is incorrect?
Please email us with the quotation of your Order ID, the address that needs to be changed and the reason for the change. Please note that we can only notify the courier of the change. For the security reason, we cannot change it directly.
It seems that you only take payment from PayPal. Can I pay by credit card?
Yes, here is the instruction for credit card payment. When you go to “Shopping Cart - Place order” page, you'll see an indicator of “PayPal check-out button”. Press the yellow button and you'll be redirected to our checkout page. You can choose to pay by either a debit or credit card as an option there.
How do I know if I have successfully placed an order with you?
After placing an order on our website, you will see an order confirmation page displaying your Order ID. An automated confirmation email will be sent to your registered email address.
Alternatively, you can log on to “My Account” to check your recent order history. If you cannot see order details in your account and no confirmation email has been sent within 1 working day, it is very likely that the order has not been placed successfully. In this unlikely event, please contact our Customer Service Support immediately for the further assistance before placing another order.
Conditions of Use
We will provide our services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services, or make a purchase, you accept the following conditions. Therefore, we urge you to read them carefully.
The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements, and other communications we provide to you electronically meet the legal requirements that such communications be in writing.
Comments, Reviews, and Emails
Visitors may post content if it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content must be free of software viruses, political campaign, and commercial solicitation.
We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant Tidie Inc. non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, and modify such content throughout the world in any media.
If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.
We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.
You agree that all materials, products, and services provided on this website are the property of Tidie Inc., its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute the Tidie Inc. intellectual property in any way, including electronic, digital, or new trademark registrations.
You grant Tidie Inc. a royalty-free and non-exclusive license to display, use, copy, transmit, and broadcast the content you upload and publish. For issues regarding intellectual property claims, you should contact the company in order to come to an agreement.
By visiting this website, you agree that the laws of the United States, without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between Tidie Inc. and you, or its business partners and associates.
Ask a Question
Send us an email for any questions you may have. Our customer support team will be happy to help you.